5 Easy Steps to Improving Your Security Guard Service

5 Easy Steps to Improving Your Security Guard Service

When property managers hire security guard companies they have an image in your mind of exactly what their contract security force will look like, but too often what they get isn’t what they pictured. What we have found is that most security guard companies are capable of supplying the support that property managers want, but too often do not because of a lack of ongoing excellent management processes.
Safety guard companies are unlike any vendor that a home manager usually hires. If you hire a painter, then you can see whether or not they do their jobs by taking a look at the walls. However, when you hire a security guard company, how often can you see if the guard company is doing their job which includes running background checks and drug screenings, providing great training for your guards, and effectively monitoring and supervising your defenses. In the majority of cases they likely are, but it’s crucial to implement a system of verification and quality management to ensure that issues associated with the deficiency of performing these jobs don’t begin to happen.

In this guide we’ll talk five (5) easy steps to enhancing your security guard service and attaining what you picture as your perfect keyholding hertfordshire.
Screen Your Guards Qualifications

In most states, guards are mandated to have a predetermined level of training before they could begin working as security guards. If your condition is one of those states, ensure that your security guard company is compliant.
If you’re in a state where there are no state requirements for shield certificate, then investigate the type of training that is being supplied by your security provider and inquire does it seem adequate.
It is also the security guard firm performing history and drug screenings on all your guards until they send them to your property? If they are, they ought to be supplying you with verifications. If not, why?
Another excellent way to display if the guard is a fantastic fit for your house is to perform a short”interview” to get a feel for the guard and also to explain your expectations. This initial dialogue will tell you a lot on what to expect from that guard and it provides you an opportunity to request another guard if you feel that it is essential.

Evaluate Guard Training

Although most security guard companies have a very thorough orientation that introduces each guard to the company itself, in many cases the shield’s orientation to his delegated property isn’t as complete. We call the orientation for the delegated property”Site Specific Training”. Find out what your site specific training looks like:
• Does it happen at your premises?
• How long is each new officer trained?
• How long does the security firm double bank? (Double banking is the process of having a seasoned guard working in precisely the same time as the new guard.)
• How thoroughly are your post orders clarified?
Determine the response to every one of these questions and be certain that they match what you feel is adequate. You should even think about sitting in on your security guard business’s orientation and also your site specific training to get an understanding of what goes into preparing a guard to work in your premises.

Guard supervision is one of the more important factors of very good security guard support. When security companies deliver poor supervision, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Lack of supervision also removes the chance for the guard to learn and better understand their responsibilities. If the guards aren’t being supervised, they begin to feel that their work isn’t significant and they begin to find themselves as not as a part of the security group. When guards don’t feel as part of your group it typically leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, onsite managers might not be included. If your contract doesn’t demand on-site supervision, how does your security guard firm remotely oversee its defenses? Outside the normal security firm field manager spot checks, the 2 methods of remote supervision that prove most successful are:
1.

2.
Officer Check-Ins
In case your guards must make rounds of your premises, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a remote means of monitoring the guards while they are in your premises. These monitoring systems allow the security guard company to monitor the log and time the activity of the guards while they are making rounds to several areas in your premises. Most Officer Tour Tracking Systems can generate reports that empower the security guard firm to quickly get an understanding of if the guard is making rounds. The property manager should also be provided with an abridged version of those reports. Producers of such systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve found that using a system for guards to check in frequently with the security guard provider provides a way of earning certain that each guard is secure and alert. Using guards check-in frequently together with the security guard company, at least every 30 minutes, guards feel that their security is important and that being awake and alert is also an important part of their job.
Expand Your Guards

After hours inspections of your defenses are always great ways of finding out just what is occurring with your security while you aren’t there. Through these inspections, be sure that you ask your security guards questions about their duties and responsibilities to ensure that they know their jobs. In fact, we suggest getting your security guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) with a licensed security adviser as part of your ongoing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing exactly that. Remember, when selecting a security adviser be confident that the adviser isn’t actually a security guard company. If that’s the case, your audit is sure to develop issues with your current security guard company.